HarborChase of Naperville Receives
2019 Customer Experience Award from Pinnacle Quality Insight

NAPERVILLE, Ill. – March 26, 2019 – HarborChase of Naperville, a local assisted living and memory care community, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™, qualifying for the award in the category of “Move-in Process.” HarborChase won the award by displaying a continued dedication to providing Best in Class senior healthcare services. HarborChase of Naperville is managed by Harbor Retirement Associates (HRA), a regional senior living development and management company based in Vero Beach, Fla.

“We are truly honored to receive this amazing and prestigious national award,” said Jennifer Conniff, Executive Director of HarborChase of Naperville. “What makes it so special is that it is the direct result of resident and family member feedback. We’re happy that our move-in process has been so successful for our residents and their family members. We always want the transition to HarborChase to be as hassle-free as possible. We sincerely thank everyone who participated in these customer service interviews. We look forward to continuing to provide our residents and family members with the very best in senior living.”

For the “Move-In Process” category, HarborChase was recognized for the ease and efficiency of its move-in process. The community has worked hard to create an efficient system for helping residents transition into HarborChase. The goal is to have new residents in place and comfortable as quickly and painlessly as possible.

Throughout its history of serving the Naperville community, HarborChase has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of HarborChase’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate HarborChase in specific categories. Every month, HarborChase has gathered its real-time survey results in order to gain a better understanding of resident needs and to make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, HarborChase of Naperville has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

Located at 1619 N. Mill Street in Naperville, HarborChase features 24-hour staff, supportive services, scheduled transportation daily, housekeeping service, concierge services and the exclusive Chef’s Fare Dining Program with customized dining experiences in multiple venues. It also includes HRA’s signature Life Enrichment program, designed to provide social, devotional, fitness and recreational opportunities that have a positive impact on residents.

For more information on HarborChase of Naperville, visit www.HarborChaseNaperville.com.