HarborChase of Gainesville Receives
2019 Customer Experience Award from Pinnacle Quality Insight
GAINESVILLE, Fla. – March 26, 2019 – HarborChase of Gainesville, a local assisted living and memory care community, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™, qualifying for the award in the categories of “Variety of Food/Menu Choices” and “Transportation Needs.” HarborChase won the award by displaying a continued dedication to providing Best in Class senior healthcare services. HarborChase of Gainesville is managed by Harbor Retirement Associates (HRA), a regional senior living development and management company based in Vero Beach, Fla.
“We are truly honored to receive this amazing and prestigious national award,” said Janell Dunn, Executive Director of HarborChase of Gainesville. “What makes it so special is that it is the direct result of resident and family member feedback. We’re proud to be recognized for the innovative services we provide to our residents. We sincerely thank everyone who participated in these customer service interviews. We look forward to continuing to provide our residents and family members with the very best in senior living.”
For the “Transportation Needs” category, the community was awarded for its dependable and easy-to-use daily scheduled transportation services. HarborChase’s transportation services take residents to appointments, shopping excursions and organized group trips. For the “Variety of Food/Menu Choices” category, HarborChase was recognized for its customized menu designed and developed by HRA chefs. With an emphasis on variety and choice, residents dine on seasonal cuisine in a number of community restaurants.
Throughout its history of serving the Gainesville community, HarborChase has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of HarborChase’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate HarborChase in specific categories. Every month, HarborChase has gathered its real-time survey results in order to gain a better understanding of resident needs and to make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, HarborChase of Gainesville has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
Located at 1415 Fort Clarke Blvd. in Gainesville, HarborChase of Gainesville is focused on the unique needs of older adults facing memory challenges. The community features 24-hour staff, supportive services, scheduled transportation daily, housekeeping service, concierge services and the exclusive Chef’s Fare Dining Program with customized dining experiences in multiple venues. It also features HRA’s signature Life Enrichment program, designed to provide social, devotional, fitness and recreational opportunities that have a positive impact on residents.
For more information on HarborChase of Gainesville, visit www.HarborChaseGainesville.com.